Always 1 Moving and Storage Inc

Jake the salesman providing information was excellent. Once a contract was signed everything changed. They couldn't keep the proposed schedule which they accepted, either for the pickup or the delivery putting us in a bind. The scheduler never returned calls. Everything was packed well by us before the movers arrived except for a 3rd generation heirloom table. The 3-person pick-up team did an excellent job carefully wrapping and taping the table to prevent damage.

A 1-person delivery team arrived 2 days late and with a significant number of broken boxes. The truck was packed with furniture for a number of different clients. Everything was a haphazard mess! The single delivery person haphazardly perched on top of a 6ft stepladder pulled items belonging to us and other clients from the top of the pile, toppling them onto the ground trying to unload the truck and fined our items. Everything was treated like garbage.

Precious items were broken. The wrapping of our heirloom table had been partially removed prior to delivery and the table was badly damaged. It had certainly been dropped, unpacked to review the damage, and not repacked very well at all. The corner was broken, and the table was severely scratched.

I have called several times to place an insurance claim with no response. They only give you 2 days to file and never pick up the phone. This is not a moving company that you would ever want to use!!!!!!

Bill

Move size: 1 Bedroom Home Service cost: $2000

Moved from upstate NY to NJ 240mi. 1st est $2290 pd a deposit. After finishing packing gave a detailed inventory price jumped to $3249. After movers packed the truck jumped to $4069. Used lined in truck to say it was 1000cu ft. When I refused to sign was told I would not get my delivery or items w/o signing, so I signed hoping to resolve with the company. Upon delivery refuse to unload till paid. Found out the company was not Always but a moving company in NJ when the dispatcher/owner, Leo refused to take a bdrm set to the 2nd location I paid for unless I gave $400 cash. Call the number for dispatcher and was told it was General Movers in Carlstadt NJ. I was overcharged in mileage and cubic ft. I only had 2 bedroom sets, sm. cottage couch, sm recliner, old radio, 1 vacuum, 1 veggie bin and 57 -70 gal storage boxes and 1 lg. Storage box, 48" TV, 2 mirrors 2 tall pictures. All already packed. They promised to resolve the issues and will no longer call me back or answer my calls

Move size: 2 Bedroom Home Service cost: $4069

DO NOT INSULT YOURSELF TO DO BUSINESS WITH A BUNCH OF NOONES. THEY WILL DRAG YOU TO THEIR LEVEL.

Like many people here, I trust the first guy that called me. I have specifically asked about the insurance and the contact person told me your belonging is insured up to 10k. I signed the contract over the phone and paid the initial price. When they came for pick up, they nagged on the price and increased it by $1200. Then at the drop-off, they said there were more than 7 stairs and charged me $150 more for the stairs (they already knew that the delivery was on the second floor and which apartment could be on the second floor and has 7 stairs, do the math). They delivered our stuff at 11 PM and immediately left. They tore up many heavy-duty boxes, broke items, and also chipped almost all wooden items. When we started unpacking, we realized our box of shoes was missing, worth almost $2000 shoes. We called them and informed them about it. We specifically asked them to find our box and we don't want any monetary compensation. After a month, they told us we could not find it for you and based on the contract, we would pay you 60 cents per pound and a box of shoes is going to be $36. I remind them of their agent's interpretation of the insurance involved here but they deny such conversation ever happened. I pressed them and we went and listened to the call. After they realized they told me a lie, they increased their offer to $300 for all the damages including the box of shoes, while $300 barely covers the rest of the damages. I have talked with a lawyer and I am going to take them to court. THEY ARE A FRAUD COMPANY AND I HAVE ENOUGH EVIDENCE TO SHOW THEM WHO THEY REALLY ARE.

Move size: 2 Bedroom Home Service cost: $4200

My boyfriend and I were moving from NJ to CT in March. I spoke to the manager Evan who gave me a fair quote on what it would be to move. After reviewing the paperwork, we decided to move forward with them. We were supposed to be moving on a Saturday, we got a call from one of the movers on the previous Thursday saying that they needed to move us on Friday instead of Saturday because their workers needed a Saturday off. On the phone they made it seem as though if they moved us on Saturday that they would then not be able to deliver the same day and our items would have to go in storage, we reluctantly agreed to Friday. They came Friday moving and began moving out stuff in the truck in which they then told us that we would have to go over our cubic square amount and cost extra, we agreed to pay a little more for a certain number of cubic feet to end on. We paid half of the amount at pickup in cash and we were to pay the other half upon delivery. When we were driving to CT, one of the movers Juan, texted me and said that HE messed up the price and accidentally took off an extra discount and stated it would then be about $350 more at delivery, I argued this point stating that it was not my fault that he messed up the numbers and I will be paying the price we agreed upon at delivery. Upon delivery, Juan and the movers began unloading our items but stopped unloading until we paid them. Unfortunately in order to get our stuff we had to pay them the "new price". They then unloaded all of our stuff and dropped a few boxes of glass items as well. I reached out to Evan to explain all of this and he referred me to the claims center. From the claims center, I emailed back and forth with Carolina who stated that my glass items were only worth $50 that they would reimburse me (which they were not, they were worth more than that). I also spoke to her and Evan regarding the additional charge after the already agreed upon price and they said that it was a mistake and would not reimburse us. This was an already difficult time that was made incredibly more frustrating by this company. We ended up paying roughly $1000 more than we were quoted. I would not recommend them or ever use them again with all the stress we have gone through that day and months after that.

Move size: 2 Bedroom Home Service cost: $2450

Where to even begin with this deceitful, crooked, lying, belligerent excuse for a company. Daniel promised everything and was never available as everything went wrong. They hiked the price three times. They delivered furniture broken, mutilated, and missing parts. They missed two large under the counter kitchen areas at the pick-up house which means they left crock pots, steamers and all types of kitchen ware. They lost all bolts/screws for our Nordic Track running machine and said 'so what' when asked about it. They extorted an additional $2500 at the end of the trip or said they would not deliver the furniture (they never stood by their agreements). When attempting to get reimbursed for all damage they said they would pay $250, no more and to this day (6 September 2022) they have not even paid the $250. They lied that the $250 has been sent but won’t provide a USPS tracking number, a certified mail tracking or anything else (it was never sent, another lie). On the phone they are rude, belligerent, aggressive and hot tempered and will lie outright to you on the phone. From top to bottom this is a criminal enterprise. When it’s time for payment they demand Postal Money Orders, you cannot use a credit card or check. AVOID Always 1 Moving & Storage Inc, use anyone except them.

Move size: 4 Bedroom Home Service cost: $29000

I been in the military for 20+ years and never had the issues I have with thus company. First they quoted $7ks and I ended up paying $17ks. Second they lost our stuff and we got our shipmet almost 4 weeks later. Third, halve of my furniture, computer monitor, book shelves, bedroon sets came in broken or damaged. Fourth, comunicasion was horrendous and when we finally contacted someone thuy had no idea wat was going on. Now they offer to pay $200 for the damage. That don't even cover the computer monitor. My advise stay away from this so called movers.

Move size: 3 Bedroom Home Service cost: $17800

Order No: AN6348549 - R1

Pick-Up Date: 08/08/2023-08/10/2023

We moved from NYC to Nashville.

4 items were missing: 2 marshal speakers, apple and bose earbuds. All items were brand new. I called customer support to resolve the situation and left them a voice mail.

This is very frustrating.

Additionally, they also tried to charge us extra $150 upon delivery by asking me to pay $1692 instead of $1542. After I showed the driver the scan of my contract, the driver made a call to his boss and said that the the outstanding balance was $1542 indeed.

Move size: Studio Service cost: $3810